Support
Free Community Support
Community support is provided via the community forum. Access to the forum is free and registration is required. There is no guarantee of getting help in this forum from community members and PrimeFaces Team so to secure our response, you may consider enterprise support described in the next section. Enterprise Users submit their questions and request via private PrimeFaces JIRA.
Enterprise Support
Prime Technology provides an hour based Enterprise Support Service, after subscribing to a term, your account will be granted with a number of hours that our team can spend on assistance. In case you run out of hours, you can purchase more at any time during your subscription. Enterprise services include;
- Access to priority support forum.
- Access to private JIRA.
- Fast response times.
- Private branch management.
- Unlimited number of cases.
- High priority to your issues and requests.
- Non PrimeFaces related general JSF assistance.
To get a quote or any other enquiry please contact us.
| 3 Months | 6 Months | 1 year | |
|---|---|---|---|
| Response time | 24h | 24h | 24h |
| Number of hours within base price | 10 | 20 | 30 |
| Fee for 10 additional hours | 1,000 € | 1,000 € | 1,000 € |
| Enterprise Forum Access |  |
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| Private JIRA | |
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| Fee | Contact | Contact | Contact |
Testimonials
"The one word that I can use to describe both the Primefaces component suite and the team building, supporting, maintaining, and extending it is AMAZING! We have an enterprise level support agreement, and I can honestly and emphatically say it is the single best software investment we have ever made. After working with the Primefaces team for only a few short months, I have come to the realization that this team is probably one of the hardest working and technically adept teams in the world. They are leading the globe in JSF development, and they will quickly get you excited about what the future holds for JSF and how Primefaces will be leading the way. The technical support we have received is top notch. Every inquiry receives a timely, informative, and exact response. As an enterprise customer, I immediately felt as if the Primefaces team was totally committed to the success of my project. Also, the primefaces component suite is by far the best JSF2 compliant suite available. I could probably find a use for almost every component in my current project. Every person that views the component suite demo is extremely impressed. And you can have confidence knowing how committed the Primefaces team is to ensuring the component suite continues to evolve and improve. Again, I cannot emphasize enough how impressed I have been with every facet of the Primefaces team. I am also truly grateful for all the expert advice I have received from this team, as without their help my project surely would have failed. I strongly urge any individual that is evaluating Primefaces to seriously consider an enterprise support contract. This team will instantly earn your respect and admiration. Strong enterprise support can ensure amazing teams like Primefaces will continue to perform the incredible work that they currently do." Jim Pollock, Organization: Undisclosed
Case Support
If you need a new feature, enhancement or a fix for a particular component, you might consider case support instead of term based enterprise support. We estimate the necessary effort and time required for the solution then make an offer based on the complexity of the case.
Outsource Development
Outsource development is risky but over the years, we have perfected our approach to make it work. Our approach is based on transparency, highly-disciplined Agile, and technical excellence. Our consultants are highly skilled in Agile practices and JEE stack. Our services include custom application development, product development, project rescue, application evolution & support. Our consultants and delivery experts can engage with your teams and stakeholders anywhere in the world to increase responsiveness, reduce risk and create increased opportunities for collaboration and innovation.
JSF and PrimeFaces Trainings
Prime Technology offers JSF and PrimeFaces trainings across Europe and USA. Trainings are delivered by world renowned JSF experts and can be delivered online or onsite. See training page for detailed information.
